Order Tracking

We understand how important it is to stay updated on your order status. Here's how you can easily track your order with us.

📦 How to Track Your Order
Once your order is shipped, you will receive a shipping confirmation email that includes:
Your tracking number
A link to track your shipment online
Estimated delivery time

You can also check your order status at any time by logging into your account and visiting the "My Orders" section.

🔍 Didn’t Receive Tracking Info?
If you haven’t received your tracking email within 48 hours after placing your order:

Please check your spam/junk folder

Or contact us directly at bkchen@isseywave.com with your order number — we’ll help you right away

⏱ Estimated Delivery Times
USA / Canada: 5–10 business days

UK / EU: 7–12 business days

Australia / NZ: 7–15 business days

Other international regions: 10–20 business days

(Shipping times may vary based on customs clearance and local carriers.)

✉️ Need Help?
If you have any questions about your shipment or need help tracking your order, don’t hesitate to contact us:

📧 Email: bkchen@isseywave.com
📦 Live Chat: Available Mon–Fri, 10am–6pm (UTC+8)