Privacy Policy
At isseywave, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. What Information We Collect
We may collect the following types of personal information:
Full name
Shipping and billing addresses
Email address and phone number
Payment information (processed securely via third-party providers)
Account details (if you create one)
Browsing activity (e.g., pages viewed, time spent, IP address)
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Send you order updates and shipping confirmations
Provide customer support
Personalize and improve your shopping experience
Send promotional emails and offers (only if you’ve opted in)
Detect fraud and enhance website security
3. Sharing Your Information
We do not sell or rent your personal information.
We only share your data with trusted third parties as necessary for order processing and service delivery, including:
Shopify (e-commerce platform)
Payment processors like PayPal, Stripe, or Shopify Payments
Shipping carriers and fulfillment partners
Analytics and email service providers (e.g., Google Analytics, Klaviyo)
Legal authorities when required by law
4. Data Security
We implement industry-standard security measures to protect your personal information:
SSL (Secure Socket Layer) encryption
PCI-compliant payment gateways
Secure data storage via Shopify
No storage of complete credit card information on our servers
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.
You may disable cookies through your browser settings, but some features may not function properly.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Correct or update your personal information
Request deletion of your account or data
Opt-out of marketing communications
Submit complaints to data protection authorities
To exercise your rights, please contact us at bkchen@isseywave.com.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we discover such data has been collected, we will delete it immediately.
8. Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Email: bkchen@isseywave.com
🏢 Company Name: isseywave
📍 Business Address: New Hampshire TILTON 3346 Gorby Lane